Privacy Policy — City of Conway, Arkansas Mobile App
Effective Date: August 9, 2025
Last Updated: August 9, 2025
Plain-Language Summary (Quick Read)
- We collect only what’s needed to run the app and improve city services.
- You can turn push notifications on or off anytime in your device settings.
- We don’t sell your data. We may share limited info with City departments, trusted vendors who help run the app, or if the law requires it.
- As a government, some information may be subject to Arkansas public records laws.
- Questions? Email [email protected] or call 501-450-6100.
1) Information We Collect
We designed the app to minimize personal data.
a) Information you provide
- Contact details and message content if you submit feedback or a request (e.g., name, email, phone, the text you send us).
- Form content you submit (e.g., service requests, reports).
b) Automatically collected information
- Basic device and app info (device model, operating system, app version).
- App usage information (screens viewed, features used, timestamps).
c) Push notifications
If you opt in, we may send push notifications (e.g., news, events, alerts). You can turn these off anytime in your device settings.
2) How We Use Information
- Operate, maintain, and improve the app.
- Respond to inquiries and provide City services.
- Send important updates, alerts, or service messages.
- Analyze usage trends in aggregate to improve reliability and usability.
3) Sharing of Information
We do not sell personal information. We may share information:
- Within City departments to fulfill a request or provide services.
- With contracted service providers who support app functionality, under confidentiality and security obligations.
- As required by law, court order, or applicable public records laws.
4) Public Records
As a municipal government, some communications and data you provide may be public records and may be disclosed if requested under applicable Arkansas public records laws.
5) Data Security
We use reasonable administrative, technical, and physical safeguards to protect information collected through the app. However, no method of transmission or storage is 100% secure.
6) Third-Party Services
The app may link to or embed third-party content (e.g., maps, videos, payment portals). Their privacy policies apply when you use their services. The City isn’t responsible for third-party practices.
7) Children’s Privacy
This app isn’t intended for children under 13. We don’t knowingly collect personal information from children without parental consent.
8) Your Choices
- Notifications: Manage push notifications in your device settings.
- Location: The app does not collect location data.
- Data Requests: You may request deletion of personal information you’ve provided, subject to legal obligations and records retention rules.
9) Changes to This Policy
We may update this policy. Updates will be posted in the app with a new effective date.
10) Contact Us
City of Conway, Arkansas
Attn: Webmaster
1111 Main St, Conway, AR 72032
Phone: 501-450-6100
Email: [email protected]